Q: Can I return my ticket?

A: Please note that all tickets are non refundable, however, you can re-sell your ticket via our re-sell ticketing partners Tixel.

Q: Can I resell my ticket?

A: We are working with Tixel who provide a safe and easy place for you to sell your ticket to another fan.

To sell your ticket please go to Sell tickets on Tixel | Tixel and follow the prompts.

​If you have already found a buyer for your ticket but want to complete the transaction safely, you can create a private sale by selecting the ‘make my listing private’ option at the final step. 

Q: I have not received my e-ticket?

A: Please contact us at admin@bringthehouseevents.com so we can resolve this issue for you.

​DO NOT BUY TICKETS FROM PEOPLE YOU DO NOT KNOW AND THEREFORE CAN’T TRUST. There are sharks out there ready to con you out of your money. Please, please, please do not hand over or send money to people posting on Facebook or any other social media forum saying they have tickets. Only get tickets from our official ticket outlets. 

This event is being held at the Wheelers Farm, Little Waltham, Chelmsford, Essex CM3 3LZ which does have suitable disabled access on site. If any assistant is required please email us ahead of the event at: admin@bringthehouseevents.com in order that you can provide the following:

1. Send your proof of disability document (photo/scan by email) which can include current Disabled Living Allowance document, PIP or equivalent.

2. We would then discuss your requirements and provide with you some form of assistance on the day.

You must bring with you a form of ID, either a Driving licence or passport as our security team may ask you to prove your ID and age.

Rights of admittance reserved. This event is for over 18s only.

Anyone judged to be looking under 21 will be asked to produce photo ID. The only accepted forms of photo ID are a valid, in date, passport, driving licence or Home Office approved proof of age card that clearly displays the pass hologram. Full details are available here

Please do not come without your valid photo ID if you feel you could look under 18, as you may be turned away if you cannot prove your age.

There is a strict no re-entry policy on the day. The event running times are 1pm – 11pm. Music starts at 1pm.

Last entry to the event is 7pm.

For security reasons, all Bring the House down ticket holders will be subject to searches at entry to the event. Please be patient if there are queues, and please cooperate with any security requests and all searches.

We have put in place all necessary measures to maximise public safety, working closely with the local authorities. You can also play your part in keeping Bring the House down safe and secure by reading the following text on restrictions and prohibited items.

Restrictions and prohibited items:

In order to facilitate our security team, safety and comfort of all patrons, our security and staff reserve the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit and to confiscate items which may cause danger or disruption to the event with no refunds (please note that we are not responsible for any prohibited items or other items that we deem inappropriate or unsafe that are confiscated).

– Anything illegal or offensive.
– Food & drink. There are a variety of licensed bars and catering open throughout the event.
– Illegal Substances and New Psychoactive Substances (Legal Highs) Bring the House down take any drug use very seriously, including the use of nitrous oxide inside or outside the event, and anyone found in possession of drugs may face prosecution, eviction or refused entry.
– NO Glass or aerosols, including bottles. For perfume please consider using a Refillable Travel Perfume Atomiser Spray Bottle, these are available on popular online stores like Amazon.
– Seats and chairs
– Large bags are not allowed to be taken into the festival. Small bags are allowed with the dimensions (A4 size) nothing bigger please.
– Umbrellas and parasols.
– Tents and gazebos, tables, BBQs, stoves and gas canisters.
– Banners and flags with sticks/poles.
– Animals, with the exception of assistance dogs, are not permitted at any time within any areas of the site.
– Dangerous or hazardous items such as knives, scissors, flares, fireworks, lighter fuel, aerosols, spray cans, air horns, klaxons or similar, laser pens.
– Chinese lanterns and Fireworks.
– Bicycles, skateboards and scooters.
– Large or professional camera equipment (unless agreed by event organiser)
– Any other items not included in the above list that we consider to be unsafe or pose a risk to public safety and/or security.
– You are allowed to bring prescribed medication on site when accompanied by a doctor’s note or valid medical certificate.

There will be no cash machines on site at the venue and no cash machine located outside. Contactless and Cash payments will be in place in all bars within the Fiestaval venue.

Event Postcode: CM3 3LZ

We will be laying on coaches to the event on Saturday 10th June 2023 at a cost of £25.00 return from Essex. Pickup times and locations:

Victoria Station, Southend - 11.15am

The Oakleigh, Leigh-on-Sea - 11.40pm

Zach Wilsher Pub,  Benfleet - 12.00pm

Gala Bingo, Basildon -  12.20pm

Arrive at Bring the House Down Fiestaval Wheelers Farm Chelmsford - 1pm

Taxis:

Chelmer Valley Cars - 01245 465465

Chelmsford Taxis - 01245 335555

Fareway Taxis - 355555

Happycabs - 01245 443443

Trains:

The local Train Station is Chelmsford Railway Station located in Duke Street, Chelmsford, Essex CM1 1HT that is on the Liverpool Street Line and is served primarily by Greater Anglia.

www.nationalrail.co.uk

For the up-to-date time table go to www.greateranglia.co.uk  or www.thetrainline.com 

There will be a strict refusal of entry to anyone arriving at the venue on foot. You must arrive at the Fiestaval by some means of transport

TBC